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08/02/2018 Ashlie Severance 5 Star Review! These guys are amazing!!! Each time I call for help they go above and beyond to make sure I'm taken care of. I would recommend Fairway to anyone who is looking for an honest and ethical company. I'm so grateful that the Tucson area has a company that we can trust & rely on!!!
07/23/2018 Tara Mulski 5 Star Review! I used Fairway for both maintenance and service on my air conditioner. They were affordable, knowledgeable, and professional.They did a great job and I would definitely recommend them to anyone seeking a cooling or heating company for maintenance or service. 07/08/2018 Roxanne Rit 5 Star Review! After driving cross state to my new home in Sun City Oro Valley I discovered my air conditioner was out in 105 degree weather! I called Fairway Cooling Sat afternoon from a friend's referral and the owner Brian called me back right away. He offered to bring a portable air conditioning until a tech rep could check out on Monday. What a relief. After talking with Brian and assessing the age and condition of the unit 2007 and potential parts replacement challenges I decided to replace. He explained models and options well with no hard selling. The install was scheduled for Thursday given the 4th of July holiday. Brian even brought a second portable unit on Monday. The technicians were early, professional, and left no trace beyond a very quiet new Bryant system with an excellent warranty from Bryant and Fairway. Excellent personal customer service all around with quick turnaround.
07/02/2018 Sandra Bell 5 Star Review!Are you longing for the "good old days?" These fellows have the right idea! Just plain good service....... no up selling, no hard sell on items and contracts that are not necessary. Just down to earth, good business practices. The whole process was comfortable, easy and really friendly! Sandra Bellerive Sun City resident 06/29/2018 Blackhorse Investigations 5 Star Review! Great service at a reasonable price. We will call them again for our annual inspections and if our AC goes down again.
06/26/2018 Mike Podkin 5 Star Review! After receiving several bids, we decided to go with Fairway and couldn't be happier! Their installers arrived on time, took great care of our home and completed the job faster than expected. Brian and Curtis are great to deal with. No high-pressure sales tactics and straight forward. Thanks guys! 06/20/2018 Juan Vinton 5 Star Review! It was a great experience working with Fairway. My AC went out for the third time in three years and I googled AC companies in Tucson. Fairway came up and they had good reviews so I gave them a call. Brian was able to get someone out same-day which really helped, especially in the summer. Their diagnostic and proposed solution made sense and Brian was willing to walk me through the details when I had questions. My situation was very complex so it took a couple of visits. But they were able to accommodate my needs and fixed my AC in a relatively short time frame. The techs took pictures of the work and sent it to my e-mail which helped for my records. I feel confident that the next time I call Fairway, it will only be for routine maintenance.
06/14/2018 Robert Lewis 5 Star Review! Thanks SOOO much Brian! These guys really saved us. We have a piece of junk, Chinese made HVAC system with an obscure part that failed. No one in town could help us out or find the part. Well, rather than blowing us off, Brian did everything he could and ....he found the part! His guy hustled out and solved the problem. Brian and his crew are real professionals.I came into his office dreading I was going to have to buy an new system and now we get a reprieve. Brian really went the extra mile for us. 06/05/2018 Studio Dental 5 Star Review! Great experience! Our office AC stopped working in the middle of our day. They sent a guy out within 30 minutes. He quickly found the problem and rushed to get the party to have us up and running shortly after!
04/18/18 Claire Bentley 5 Star Review!We had quotes from a few companies for two total system replacements and we decided on Fairway because of what they offered, but also their amazing customer care. From start until after finish they have been thorough, kind, respectful, and do fast and excellent work. We are so happy we choose them. Brian and his team are all great to work with. Highly recommend you check them out, they may be new here in Tucson but they have tons of experience in the industry and have brought the best parts together to make it great for customer! Thank you Fairway.
04/12/18 JESS HARDENBROOK 5 Star Review! We had 4 different companies come out and give us estimates 2 of the other companies were competitive however FAIRWAY Cooling and heating had the best warranty and price. They were extremely knowledgeable and upfront we knew our options and were told exactly what we were paying for. The night if the final estimate we called Brian to let him know we were going with them. The next day we had a new hvac system installed! It looks and works great. Thank you to the installers and management!
04/11/18 Adam Bentley 5 Star Review! Fairway recently installed 2 complete systems at my home and the overall experience was phenomenal. The sales staff, installers, and owner himself were all highly professional and they met every expectation I had for the install plus more. They answered all my questions and concerns honestly and openly. The install itself was flawless with the 2 installers completing the job in less than a full day. The owner personally came to our home and presented us with all paperwork and warranty information and made sure that we were happy with our experience. We have been extremely pleased with all aspects of Fairway’s business and will be their customer for years to come. Thank you!
03/28/18 Vern Tomanek 5 Star Review!Jesse and Julian did a great job checking out the AC system. They were right on time, courteous, professional and I plan on using this company in the future .
03/23/18 Rob Chinto 5 Star Review!Jesse and julian were servicing my neighbors AC and took time to come over and check some concerns i had with my own AC unit. Great experience/customer service. Will definitely be calling Fairway cooling if i need them in the future. Thanks again!
03/01/18 Kelly O'keefe 5 Star Review! Fairway was great from beginning to end! Brian was very nice and professional when scheduling my maintenance appointment. Julian and Jesse were both very nice and efficient, and they cleaned up after they did their job! I'll be a returning customer for sure
02/01/18 Mary P 5 Star Review! Great service for the installation of our furnace and AC. Installers came out to go over questions we had before we even signed the contract. Price was exactly as quoted, with no surprises. Definitely would give them a try whether you need an install or just repair or service.
01/15/18 Colleen Kriz 5 Star Review! This is one of the best companies I have dealt with ever. On a Sunday evening, I contacted them for a problem unrelated to air conditioning - beeping alarm system which I could not shut off - and received immediate help! Brian was so helpful in advising a temporary fix to the problem and said he'd send his technicians over the next day (a holiday) to trouble shoot for me. Monday morning, Jesse and Julian arrived on time, solved the problem, and so kindly, without being asked, checked my air conditioning system and changed the filter. All three individuals were so respectful and helpful. I recommend them wholeheartedly and definitely will call them for service and maintenance and other heating and air conditioning maintenance and replacement.
12/29/17 Marc Fleetwood 5 Star Review! Brian was great! He responded to my phone call quickly and met my project manager at our remote (100 miles from Tucson) site within the week. Quote was timely and accurate. Communication has been excellent.
06/22/2018 Mary M. 5 Star Review! Initially we had an evaluation and cleaning/tuneup of our existing HVAC system. Later, we had our entire system replaced. The evaluation was for a second opinion to see if we really needed replacement. The two technicians did the cleaning/tuneup of our existing HVAC system. They were thorough and friendly and didn't try to sell services or give us panicky recommendations like the other team. Needless to say, we really needed a new A/C and furnace. Not unexpected and we had gotten quotes last year. The surprise was when the salesman didn't try to push us in any way, and was knowledgeable and helpful. We'd had several quotes the year before, so we were leery of sales. What a pleasant surprise. We discussed our options with him and he respectfully gave us time to consider. It was refreshing not to be pushed to "sign the dotted line" before he left! After our deliberation, We decided to go for it and signed up the same day! The price was right, too. The technicians, again, were friendly, professional, neat, and timely in the replacement and were done in a day with very little disruption to us. They even came back to help us with thermostat adjustment, as we didn't do it right. Very nice guys. I don't particularly like to write reviews, but I am quick to complain when there are issues, so I thought it important to give this one! I told Brian, the owner, I wanted to write a review, because anyone considering HVAC work would be smart to consider Fairway.
06/08/18 Mark E. 5 Star Review! Rene with Fairway Cooling & Heating to repair our air conditioning. He was professional and knew what he was doing. Couldn't have received better service!
04/03/18 Brian H. 5 Star Review! Jesse and Julian were here on time to replace a fan motor. They were courteous and after the initial greeting got right down to work. I couldn't be more pleased.
03/22/18 Bo W. 5 Star Review! Everyone we dealt with at Fairway, from Brian to Curtis to Jesse and Julian, were incredibly professional! They took the time to be informative and friendly and genuinely interested in us as neighbors, as well as customers. We appreciate this personal touch. But, the quick installation and response was no small thing, either. Thanks, guys. We will recommend you to anyone with a heating/cooling need.
03/18/18 Jack W. 5 Star Review! I selected Fairway Cooling & Heating LLC from a call to their Company after chatting with Brian. He convinced me that he had a first class team of professional service providers that would not exert any pressure on me to buy parts or service. They would simply conduct the comprehensive service per our agreed price. That is precisely the reality of the service call. Jesse and his partner were unbelievably thorough with their inspection of my AC/Heating System (and Swamp Cooler) leaving me with some helpful hints relative to care I should take going forward to avoid any unnecessary heating or air conditioning failures. I highly recommend Fairway Cooling & Heating to other home owners.
02/13/18 Mary P. 5 Star Review! Great service and knowledgeable technicians.. Installers came out with the salesman, before we signed the contract, when we had questions about the installation. Installation of furnace and AC were completed in less than 8 hours. Everything was cleaned up after the install.
02/07/18 Michael P. 5 Star Review! This was one of the best experiences I have ever had with any organization I have done business with. Absolutely professional and very knowledgeable in their field. Very customer oriented from the owner down to the technicians/installers.
01/30/18 J & K D. 5 Star Review! Everyone was very pleasant to deal with - in the order we met: Curtis, Brian, Julian and Jesse. They are competent and anxious to please. The equipment looks great. We think we will be happy with it. They installed it quickly as we wished, and registered the products for us within a week. We like the warranty and service offer, and that they are nearby if we need help. We wish them continued success.
01/11/18 Matt M. 5 Star Review! After my furnace went out I called Fairway Cooling and Heating. They were able to come out the same day and had the problem diagnosed and fixed within an hour. The repair guy, ******, was very professional and did a great job.
Review Buzz Reviews
By Sandra L 04/21/18 5 Star Review! Thanks to Jessie and Julian for the quality service working on my heating and cooling system. They were professional, caring as they serviced my system. We would recommend them to our family and friends. Great service!
By Ronald K. on 04/06/18 5 Star Review! We were very satisfied with the service. Prompt and professional.
By V T. on 03/28/18 5 Star Review! Jesse and Julian did an AC service at our house. I really appreciated their promptness and professionalism and was very satisfied with the service provided. I will use Fairway Heating and Cooling in the future.
By Dave M. on 03/21/18 5 Star Review! First rate work by Jesse & Julian. They isolated a problem that went back to when the house was built, worked out a fix, and got it done the first time. They also spotted a second problem that I didn't know was there and repaired it as well. Noting but good words for these guys!
By Philip B. on 03/08/18 5 Star Review! This company is great! Service call without the "pushy salesman approach" was a breath of fresh air! They checked my heating and cooling systems, changed my filter and made the point that they want to get back to the old fashion way of giving good customer service and no trying to up sell unnecessary parts and services. It was a truly a pleasure to meet Jesse and Julian. They know their craft and will not hesitate to refer them to my friends! Good Luck!
By Dave M. on 01/12/18 5 Star Review! Fairway Cooling & Heating LLC I want to report to you the wonderful job your installers did on our purchase of a new Bryant HVAC system. This is the fourth Bryant HVAC system that i have purchased in four years for three different homes. The installation was done in one day. The technicians were very professional and courteous. They knew what they were doing. They returned the following week to make sure everything was working properly. It is nice to feel that the place you purchased the HVAC from is there when you need them. I designed HVAC SYSTEMS for clients for 30 years. The Bryant HVAC is the cream of the crop. The digital thermostat is user friendly and easy to figure out without a manual. The system has many levels of operation to get most efficient operation in the industry. The furnace and outdoor cooling units are whisper quiet! Congratulations to Bryant's engineers. Sincerely: David R. Matthews (Retired Engineer)
By Mary M 06/21/2018 5 Star Review! The evaluation was for a second opinion to see if we really needed replacement. The two technicians did the cleaning/tuneup of our existing HVAC system. They were thorough and friendly and didn’t try to sell services or give us panicky recommendations like the other team. Needless to say, we really needed a new A/C and furnace. Not unexpected and we had gotten quotes last year. The surprise was when the salesman didn’t try to push us in any way, and was knowledgeable and helpful. We’d had several quotes the year before, so we were leery of sales. What a pleasant surprise. We discussed our options with him and he respectfully gave us time to consider. It was refreshing not to be pushed to “sign the dotted line” before he left! After our deliberation, We decided to go for it and signed up the same day! The price was right, too. The technicians, again, were friendly, professional, neat, and timely in the replacement and were done in a day with very little disruption to us. They even came back to help us with thermostat adjustment, as we didn’t do it right. Very nice guys. I don’t particularly like to write reviews, but I am quick to complain when there are issues, so I thought it important to give this one! I told Brian, the owner, I wanted to write a review, because anyone considering HVAC work would be smart to consider Fairway. You’ll thank me later!
By Krysta K. 06/20/2018 5 Star Review! My experience with Fairway Cooling and Heating, from start to finish, was impeccable. What a joy to actually get great service! Bill, a man who had addressed my leak issue three times and recommended a new system at a decent price (I do believe he was integrous but lacked experience with coil leaks), had me looking for alternatives. I checked Angie’s List and Next Door Neighbor for recommendations. Knowing I needed at least 3 quotes, I emailed over a dozen places to see who would respond. Only two responded to my request in 24 hours, one being Fairway. Several more responded 3 or 4 days later. Many never replied at all. From our first interaction, Brian McCulloch from Fairway, stood out. He is incredibly personable, knowledgeable and forthcoming. He was patient with my questions which spanned over several calls (some because of contradictory information from others). I know we’re in his busy season, and yet I felt I had all the time I needed to make sure I was making my best decision and choice. He also explained the name of the company: Fairway. They want to do business the fair way. Making money but not gouging people. Finding skilled personnel in every area and paying them what they’re worth for their knowledge, experience and training, but still not creating unbelievable markups. Brian had an idea of what was wrong — and that the whole system probably did not need to be replaced. He sent out Rene and Jesse. They were both professional. It was the first time that I can remember that a service person listened to all my information about what had been happening, gave me eye contact, wasn’t fiddling with any device while I was talking. Wow, to be listened to! I thanked them for that. Rene responded that I knew my system better than anyone. The info I gave them was helpful. Rene then proceeded to check out the system. He was the only person, out of the three who came out, that took off the container above the coil. That was in his first two minutes. It was clear that it was leaking — badly. Coil leaks are generally small leaks and hard to see but these were 4-8” oil spreads inside, so impossible to miss. Brian gave me a bid on getting the new coil. He also gave me a 10% senior discount. Rene said it was a great price. I did not get a bid on this from anyone else (though I tried), so I can’t say where the bid came in. Then another call to Brian, as someone said that most likely I would need a new compressor soon, as the low freon hurt it. As it automatically shut off, I wasn’t clear that was true. I didn’t want to buy a new coil, then have to buy a new compressor, then have to buy… (might as well buy a new system at that point). I had asked Rene about other parts when he was there, but he didn’t mention compressor. Brian and I weren’t sure he checked it. So he came out again — free of charge — and tested the compressor. He said he already knew it was fine because of information he had and that it shut off automatically when freon was too low, but he gave me peace of mind by checking it specifically. He was right, it was fine. They ordered the part and put it in as soon as it came. My AC is working the best it ever has in the 18 months I’ve been here. I can’t believe the difference! And I didn’t have to replace the whole system, which is only 8 years old. Every person, and every interaction I had with people from Fairway, was easy, comfortable, enlightening, and comfortable. I never felt pressured, I never felt scammed. Instead I was listened to, respected, given appropriate information. If you want skilled, highly proficient people, doing business the fair way — choose Fairway!
By Colleen K 02/27/2018 5 Star Review! It went wonderful! They were on time and very professional.
By Dave M 02/27/2018 5 Star Review! It went beautifully. The workman jumped in and got what needed to be done-done. The old furnace and water heater were sitting on a pedestal and they weren't doing anything with the water heater but they wouldn't put their furnace on the same pedestal until they put some additional support on the structure. I can't say enough good things about them.
By Kathy C. 02/20/2018 5 Star Review! Service was great, they were very professional and i really felt that they were taking care of me.
By Joe D 02/20/2018 5 Star Review! Put in a new HVAC in Tucson. They were very professional and easy to work with.
By P.A. 6/27/2018 5 Star Review! Honest. Took the time to explain the quotes and was happy to follow up with questions as I met with other companies. Team has lots of experience and works as a unit. Ask about the labor warranty which no one else offered. Checked our second unit at no added cost. Maintenance agreement very reasonable. Went the extra mile even on a Sunday when we had an issue
Home Advisor Reviews
By Larry S. on 05/24/18 5 Star Review! They were very personable. They were on time for their appointment. They gave me updates on when they would arrive and emailed me after they left on all the specs from the visit. Very organized.
By Matt . on 01/16/18 5 Star Review! They were very professional. They were quick. They came out the same day they were called. The got problem diagnosed right